Find Answers

Search

Search Results

Recommended Links
  1. ARC NOT DETECTED FROM TV If the ARC signal is not detected from your TV, please make sure: - your TV supports HDMI ARC and the HDMI cable is connected with the "HDMI (ARC)" port on your TV set - you are using the supplied... Date Updated: 02/02/2017
  2. ARC / eARC COMPATIBILITY The Audio Return Channel (ARC) introduced with HDMI 1.4 function in AV receivers in general supports the same formats that are traditionally send through S/P-DIF interfaces (optical or coaxial... Date Updated: 07/03/2018
  3. LATEST HEOS APP AND FIRMWARE UPDATE AVAILABLE Please find below the changelogs for the HEOS app and firmware: 05/12/2019 (U21.3) For selected models only HEOS iOS App (1.520.320) HEOS Android App / Kindle Fire App (1.520.330) HEOS firmware... Date Updated: 05/12/2019
  4. HEOS SURROUND SPEAKER SETUP FOR HEOS AVR Beside the possibility of the HEOS AVR to directly power passive surround speakers connected to the speaker terminals on the back of the unit, you may use HEOS speakers or the HEOS Amp and... Date Updated: 16/06/2017
  5. APPLE MUSIC ON YOUR HEOS DEVICE Currently, Apple Music is not available as a music service with the HEOS app. However, there is an easy way to listen to Apple Music on one HEOS device or a group of several HEOS devices. This just... Date Updated: 15/02/2017
  6. AUTO LOW LATENCY MODE The " Auto Low Latency Mode " (ALLM) is a new HDMI feature defined in HDMI 2.1 that allows a source (e.g. an gaming console such as the XBox One S or XBox One X) to direct all compatible... Date Updated: 18/08/2018
  7. SPOTIFY CONNECT NOT WORKING If your Spotify Connect compatible unit is not shown in the Connect tab of the Spotify app, please check the following: - Ensure that all other network functions (Internet radio, DLNA streaming)... Date Updated: 05/12/2018
  8. HDR FORMAT COMPATIBILITY Currently, all our  HDR (High Dynamic Range) capable AVRs or soundbars support HDR10 pass-through. HDR10  content is therefore compatible out of the box with: AVR-X520BT... Date Updated: 26/10/2017
  9. LIP SYNC ISSUES When the Audio is behind the video please check your TV settings does not have any audio delay applied to the external audio outputs. Reduce the delay or even set to "0" (no delay). If your video is... Date Updated: 02/02/2017
  10. NO HDR SIGNAL WITH APPLE TV 4K If you are experiencing the following when playing back video from your 4K Apple TV through your AVR: The TV does not allow the picture quality to be set to 4K HDR The TV detects the signal... Date Updated: 05/12/2017