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  1. HEOS HOMECINEMA DOES NOT DETECT SOUND FROM THE ARC OF MY LG TV Please ensure that  SIMPLINK is switched on at your TV. Please refer to the manual of your TV in order to do that. Moreover, please go into the SETTINGS > SOUND > Sound Out menu of your LG... Date Updated: 02/02/2017
  2. LOCATING MUSIC FILES ON MY ANDROID PHONE The HEOS App uses the standard Music folder on the Android device. If you have stored your music somewhere else (i.e. on an inserted SD Card) you can then point the system to look in this... Date Updated: 10/08/2016
  3. SOUND DELAY BETWEEN AV RECEIVER SOURCE AND HEOS SPEAKER While streaming sources of the AV Receiver there are two different kinds of delays possible. 1. Time for the signal processing in the main zone of the AV Receiver This is the time which the AV... Date Updated: 12/04/2017
  4. ADD CUSTOM RADIO STATION STREAMING URL TO HEOS Ever experienced that a specific radio station is not listed in TuneIn directory or not available or the reliability of the link is not good. If you know the streaming URL of the station, you may try... Date Updated: 08/11/2017
  5. 4K SOURCE DEVICES AND 4K AVR/TV CONNECTIONS 1 - Make sure all devices in the HDMI signal path are running current firmware/software. 2 - Plug in the Cable/Satellite box to a HDMI input connector closer to the HDMI output... Date Updated: 05/12/2017
  6. AMAZON MUSIC IN HEOS As an Amazon Prime member, you can stream over 2 million songs ad-free on your HEOS devices. Ama zon Music Unlimited customers can stream tens of millions of songs and listen to curated... Date Updated: 09/11/2017
  7. NO SOUND FROM SURROUND SPEAKERS WITH HEOS AVR Please ensure that your surround speakers are enabled and also correctly configured to be used with 2 channel music material. You can check this in the Settings under My Devices > (Your HEOS AVR)... Date Updated: 16/06/2017
  8. HEOS APP NETWORK SHARES With the release of the latest HEOS App, you will now see a new option in the HEOS App called “Network Shares” . Network Shares will allow the user to access music files (including iTunes music) from... Date Updated: 07/06/2017
  9. STREAMING AUDIO FROM AN APPLE MAC TO A HEOS SYSTEM Yes, but not directly. As Apple does not support DLNA, you must first install a DLNA server on your Mac. Just point to the folder where all your music is stored and HEOS will find it. PLEX is an... Date Updated: 10/08/2016
  10. HOW TO ADJUST BASS & TREBLE WITH YOUR HEOS There are two methods how to adjust the tone control. The first method is the following: 1. Launch the HEOS App 2. Go to the Music tab  3. Select the " Settings " icon 4. Select " My devices "... Date Updated: 07/04/2017